Terms


ORDER TIMELINE

Our company handcrafts all products within 3-5 BUSINESS DAYS.

Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.


MADE TO ORDER VS. PRE-MADE

Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.

Both are handmade but the pre-made is shipment ready while the made-to-order products take 3-5 BUSINESS DAYS to be created for you.

Look for the following image if a product is ready for shipment immediately:

ready-to-ship-iw


HANDMADE DISCLAIMER

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being handmade to order.

 

Your product(s) can be damaged if:

* Too much pressure is applied to the headband, by stretching or crushing.

* Left out in the sun.

* Elastic is overstretched.


SIZE CHART FOR ELASTIC HEADBANDS

Please use our size chart to prevent errors in ordering.

Sizes:

13.5″ newborn

15.5″ 3-6 months

16.5″ 6 months-3 years

17.5″ 3 years- teen

19.5″ Adult


RIBBON COLOR CHART

Please use our ribbon color chart to prevent errors in ordering.

Note: Color may differ slightly from photos due to different monitor settings.

iw-ribbon-color-chart-copy


SHIPPING

Our company ships through USPS. Our standard shipping method is first class which typically takes 3-5 business days to arrive within the US. Please note that first class shipping does not have a guaranteed delivery date. You may choose to upgrade your order to Priority shipping which typically takes 2-3 business days to arrive within the US, but it does not have a guaranteed delivery date. If you need your order by a specific delivery date please contact us prior to placing your order to discuss your needs.

 

INTERNATIONAL SHIPPING (if applicable):

We happily support and love our international customers.

We ship all International products through USPS.

Note that first class international shipping can take from 2-8 weeks to arrive.

THE IVORY WILLOW is not responsible for duty or brokerage fees for international shipping.

These charges come from your country during importation of your package.

 

COST CALCULATIONS:

We do our best to apply fair shipping costs to each order.

* We offer free first class shipping on orders over $75 on domestic orders within the United States.

 

TIMELINE

Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 3-5 BUSINESS DAYS  to be handmade.


RETURNS

As is customary in the bridal industry, all sales are final with our Bridal/Special Occassion items.

Additional non-returnable items:

* Gift cards


EXCHANGES (if applicable)

We only replace items if they are defective or damaged.  An exchange needs to be made within 7 days of receipt of the item. An exact copy of the purchased item will be created and shipped back to you. No changes may be made to the order for replacement, unless the custom nature of the items make it impossible to recreate because of supply availability. If this is the case I will contact you to come up with a close alternative. If you need to exchange it for the same item, send us an email at keeley@theivorywillow.com for approval and send your item to: The Ivory Willow 205 E Stanley St Unit 2034 Granite Falls, WA 98252-2034.

Items returned for an exchange must be returned in the original or similar packaging and need to include delivery confirmation.

Custom items are non-refundable/non-exchangable.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider purchasing shipping insurance.

 

PROPERTY RIGHTS

The Ivory Willow reserves the right to reproduce custom made items. We also reserve the right to photograph all items we create and may use them at our discretion for advertising or as samples inside our listings. All photos of completed work are the property of The Ivory Willow and cannot be used without our permission.